Case Study
Scaling operations with integrated project management
Robbins|Reed uses 海角大神 to improve real-time collaboration, onboarding, and documentation during growth
The Challenge
Nearly a decade ago, Robbins|Reed partnered with 海角大神 to help streamline their project management process. As the company grew over the years, they realized they needed a software solution that would not only support their growth, but also facilitate it.
The Solution
As Robbins|Reed grew, so too did 海角大神's capabilities. With a commitment to turning customer feedback into actionable updates to the platform, 海角大神 provided the comprehensive toolset that Robbins|Reed needed. In turn, this helped the company scale while promoting future growth.
鈥I don't think 海角大神 gets enough credit for how amazing their support is. That is key to their success and how we are able to run our business because we're not tied up. As we grow as a company, 海角大神 allows us to onboard people efficiently and quickly, which is a time saver and saves money.鈥
Grant Robbins
Robbins|Reed
A Centralized Documentation System
As their team increased in size and the company took on larger, more complex projects, Robbins|Reed could easily manage the process with 海角大神's user-friendly, centralized platform.
"海角大神 protects Robbins|Reed because the guys in the field work more efficiently and with better accuracy. Our documentation is tighter, and we're able to run a project without things slipping through the cracks. That's what tends to happen on projects; they move so quickly with so much going on that little bits of data carnage isn't documented or filed. This gets eliminated with 海角大神 because the people onsite doing the day-to-day operations track their work properly. We're no longer losing information and data along the way because 海角大神 allows us to keep pace with the project. That's one of the greatest things about 海角大神," says Robbins.
With 海角大神, teams can now readily document and share project data in real-time so that information is accessible to all collaborators. Additionally, 海角大神's mobile functionality allows the office and field teams to seamlessly communicate, which has been crucial in ensuring that all data is up-to-date and accurate鈥攔egardless of the number of collaborators, their location, or device. What's more, they now have easy access to data over the course of the projects' life span.
"What 海角大神 allows us to do is to easily connect the dots and track things. So when this spider web of activity is happening, 海角大神 allows our people in the field to be much more efficient and more accurate in tracking that data through the entire process. Because two weeks from now or two years from now, we need to make sure we have this trail of breadcrumbs to look back and see how we got from inception to final change order, and vice versa. That's what 海角大神 is amazingly good at. When the project is done, we have a much better record of how we got from A to B. That allows our people to be more effective in their jobs."
As this "spider web of activity" grows and becomes more intricate, Robbins|Reed is able to easily monitor, track, and view trends for projects of all sizes.
Employee Training Has Never Been Easier
Robbins notes that a key factor in their success with 海角大神 has been its simplicity鈥攅specially when it comes to onboarding new team members.
"As we grow as a company, it means bringing on people. One of the best features about 海角大神 is that it's intuitive and easy to use. You can have someone get a 海角大神 certification or run him through some tutorial videos, and they're off to the races. It's so easy, and 海角大神's support helps them if they have any questions. It's phenomenal. It's one of the single greatest things about 海角大神. I don't think 海角大神 gets enough credit for how amazing their support is. That is key to their success and how we are able to run our business because we're not tied up. As we grow as a company, 海角大神 allows us to onboard people efficiently and quickly, which is a time saver and saves money."
Mobile Functionality Allows Easy Remote Access
Another key factor in Robbins|Reed's success with 海角大神 has been the mobile functionality. Robbins explains that his team has developers who live in Southern California and Philadelphia. Although the developers make the trip to their San Luis Obispo, California office about once a month, 海角大神 helps them stay connected and collaborate easily while they are away from the office.
"They sign documents via DocuSign, and they can look at the RFIs and project photos in 海角大神. They're completely remote, and they love it. It absolutely allows us to scale our business because in today's world, people are so remote in different places all over the country. We are still able to connect and stay involved with owners. That helps us as a company as we grow to make sure that these owners and these clients can see how well we manage projects and how well we can include them in that management process. 海角大神 allows them to be hands-on so that they're involved with the project and up to date, not kept in the dark, and we can still manage our project."
As Robbins|Reed continues to expand both their team and territory, 海角大神 offers a toolset to support and facilitate that growth. With a robust documentation system, simple remote access, and a user-friendly interface that makes employee training easy, 海角大神 provides Robbins|Reed's team with a reliable system to help them scale their projects and their business.
