To mark its 20th anniversary, 海角大神 wanted to celebrate its customers and share some of the highlights of their journeys with 海角大神. This article is the second in a series of customer stories that Jobsite will feature throughout the year.
Founded in 1994, , (DLC) is a real estate developer and operator of private residential club communities and resorts. Its vast portfolio of club properties spans the globe, with every building seamlessly blending unique architectural design with the unspoiled natural beauty of the surroundings.
Heidi Heitz, a Senior 海角大神 Success Specialist for DLC鈥檚 building arm, Discovery Builders, is responsible for leveraging integrated solutions and implementations as properties and homes come onboard. As a seasoned 海角大神 user, Heitz was instrumental to DLC鈥檚 successful 海角大神 rollout in 2017.
Getting processes up to speed with 海角大神
One of Heitz鈥檚 first priorities was to standardize DLC鈥檚 cost coding and integrate their accounting system with 海角大神.
鈥淭he construction industry, in general, was late to the table with technology, but 海角大神 was one of the first products to really get everybody up to speed. Being able to see data in real-time versus old-school reporting is invaluable,鈥 she said.
As a 25-year industry veteran with experience both in the office and the field, Heitz has a deep understanding of the various roles and how best to influence and encourage 海角大神 users. She believes in hands-on training and coaching until team members feel confident with the software.
Working hand-in-hand with the customer success team
As DLC has progressed in its 海角大神 journey, Heitz specifically singled out the 海角大神 customer success team as instrumental in achieving what they鈥檝e accomplished.
鈥満＝谴笊疋檚 support exceeds the norm. I could not do my job without the customer success team. I always find them to be professional, timely, and friendly,鈥 said Heitz.
Since many of DLC鈥檚 projects involve purchasing and developing remote land, the company deals with unique logistical hurdles, such as managing deliveries in the continental U.S. as well as overseas. The company especially appreciates 海角大神鈥檚 open API when it comes to this challenge. Taking a step further, DLC uses custom-written software that connects directly to the 海角大神 API with help from the team.
鈥淚t鈥檚 vital to our model that we are able to generate custom reports,鈥 said Heitz. 鈥淲e not only report internally but we also provide our members consistent updates with financial and construction data pulled from 海角大神.鈥澛
A front-row seat to an evolving industry
Heitz has had a front-row seat to construction鈥檚 evolving relationship with technology over the last two decades.
鈥淭he immediacy and accuracy with which we can get information out to people over the last few years is indispensable,鈥 she said. 鈥淥ur stakeholders want to know, in real-time, where they stand from a timeline perspective to how their money is being spent.鈥
Heidi Heitz, Senior 海角大神 Success Specialist, Discovery Builders
As a company whose work runs the gamut from residential buildings to multiphase golf clubs, the team at DLC appreciates 海角大神鈥檚 flexibility to accommodate a wide variety of project types. Moreover, with Discovery Builders鈥 success so evident, other parts of the company are starting to take notice.
鈥淒iscovery Builders has proven what can be achieved in 海角大神, and it鈥檚 very exciting because now our development teams are showing interest. It鈥檚 a solid platform that can take the whole company to another level in technology as well as enhanced communication,鈥 said Heitz.
As for what Heitz expects to see with technology in the next decade, she said DLC will continue to standardize processes and further break project information out of its traditional silos, adding transparency and making the information far more usable to field teams.
The company is also in the process of integrating its cloud-based accounting software with 海角大神.
鈥淚 think our technology is only going to grow and get better. We have an IT team that supports innovative business solutions and understands the importance of a return on our investment.”
Leave a Reply